FAQ

Toughtags cost £7.85 per sheet and we use this price structure when the text on the Toughtags remains the same (or at least similar).  Every time the text changes significantly and/or the size of Tags changes we usually treat this as a separate order but we're fairly easy going so just e mail us if you've a mixed order and we'll look to do our best for you.  Various discounts available so just ask if needed.    Minimum order of 3 sheets.  Postage default charged at Royal Mail rates.  VAT currently not applicable.  Contact us if you want us to give you a quote for what you need.

Choose Text Left Aligned if you want to wrap Toughtags around your kit (use this for climbing kit!)

 Choose Text Centre Aligned if you want to use the Toughtag as a sticker on a flat surface (small tags only)

The standard size for the tags is 9 cm long. This allows them to be wrapped around most standard climbing gear.  We also print short tags (6 cm long) and long Tags (18cm long)

Text on Standard Tags and Long Tags is usually aligned left so that it can be read after Tags have been wrapped around things.  Text on Small Tags is usually centred as most people use these as stickers and not as wrapped Tags.  We can print text wherever you would like it so any bespoke requests just let us know.

We sell Toughtags by the sheet and minimum order is 3 sheets.  We print 66 Short Tags, 44 Standard Tags or 22 Long Tags to a sheet.

Please contact us to arrange a bulk discount.

The standard sizing size allows for 3 lines of text of up to 26 characters per line. We can fit more text on if necessary but obviously this means that we’ll have to use a smaller font and it might mean that not all text can be seen when the Tags wrap around kit.

The website is limited to 26 characters so if you need more than 26 characters order by emailing us.

As well as being used by climbers and the climbing industry Toughtags can be used for anything requiring a tough waterproof label. Customers have told us they use Toughtags for kid's lunchboxes, and outdoor play equipment, swimming goggles, electrical equipment as well as in various other industries. Please contact us if you require creative labelling solutions.

Picky, eh? Want to request a different size of sticker, a non-standard colour or something else a little more complicated ? Usually no problem to help with this. Please email is at tagit@toughtags.co.uk.

May 2025 Update. We've spent years creating bespoke solutions for people and not charging anyone for our design time. As business continues to expand we've had to hire our own designer and will need to charge design time for Toughtags that need to be bespoke, including those with logos. Flat rate addition charge of £12.00 per client should cover it, As always we'll happily send things back and forwards to get designs right for all clients. Will only affect new clients so if we have your design already on file somewhere we will just print without this additional design charge.

If you’d like to sequence your stickers then please enter the first number/code on the line you’d like. We’ll email you prior to printing if we’re not sure about the sequence.  Offline order form only.

We aim to make and ship all personal orders and most business orders within 10 working days and ship Toughtags to all parts of the UK and across the world.  When shipping to the UK we usually use Royal Mail First Class service but other options including tracked and signed for services are available.  Choose your preferred shipping option at the checkout.  Contact us if you require further options.

Shipping Toughtags to the clients in the European Union has become more difficult since the United Kingdom left the European Union. Occasionally clients in other European Union are charged additional fees including VAT and /or customs duties. These fees can be charged by customs in your country (the receiving customs) and are usually payable when Toughtags are collected from your local post office.

Unfortunately every country in the EU does this differently. Most countries seem to handle this very easily and Tags get to most clients without extra charges, and without delays at customs. At the moment (June 2025) it seems as though there are only problems shipping to Germany and to the Republic of Ireland – which can sometimes cause delays at customs and in getting Tags. We really have no idea why there are only ever problems in shipping to these countries. If anyone has any ideas please let us know!
Some more detail on possible customs charges. 

Your country / customs may charge you ‘Import VAT’ on the Toughtags you have bought (this does not seem to happen very often). We do not calculate and show possible VAT charges on our website as it can be fairly complicated depending on where you live and where we are delivering Toughtags to! We are a very small family business and are therefore not part of the EU Import One Stop Shop for VAT that larger businesses are usually part of. This means that if your Country seeks to apply VAT to your Toughtags order they are likely to try collect VAT charges from your when the postal operator or courier delivers your Toughtags. It’s not usually a problem but any problems just let us know and we can find a way to sort it!

Customs Clearance.
Your EU country may also make additional charges as part of their customs processes. You should not be charged ‘Customs Duties’ as most Toughtag orders are significantly below the lower limit of €150 - if this does happen for whatever reason just contact us before you pay anything extra!

You may be charged a ‘Customs Clearance’ fee by your EU country customs. This is a fee that ‘allows’ Toughtags to be used within the EU. This is usually charged by your postal operator or courier and may be required before you can collect your Toughtags. Again the exact detail of any potential payments here can be complicated. Potential charges are different for every county. Most up to date fees available here and as can be seen they vary considerably between different countries.

Helpful ? We’ve tried to give you helpful information here but as you can see it can be complicated. In summary you might be charged an additional fee for Toughtags before they are delivered. Any additional fees will be charged by the postal operator or courier that will deliver your Toughtags. In our experience these charges are not always applied and it is very variable between EU countries as to when they are enforced (only countries that are currently problematic for delivery of Tags are Germany and Republic of Ireland! – June 2025)

What should I do ? If you decide that you want Toughtags our suggestion would be that you just order. If you receive any additional fees from your postal operator or courier then just let us know before you collect them from the postal operator. If the fees are ‘Customs Clearance’ fees then you may need to pay them it may be that we can help with the fees. We will evaluate on a case by case basis.

Any questions just let us know. 

If you have ordered from us before then you may have ordered coloured text.  We've taken this option out of the shop as we were unhappy with the print quality on some of the coloured text.  We suggest you use black text because we think it looks better.  If you really want coloured text on your Toughtags just email us and we will print them for you.